Marissa R. Feigen | Portfolio

Inspire Journey is an intuitive cloud-based mapping solution that lets you dynamically map, measure, and optimize customer journeys to enhance customer experience. With superior data integration and AI-powered sentiment analysis, pains and gains at every interaction can be seen, letting your experts proactively enhance the customer experience. The only customer journey mapping (CJM) solution that integrates communications, Inspire Journey drives actions that deliver transformative outcomes.

Orchestrate insights-driven, omnichannel customer journeys that keep pace with your customers’ evolving communication preferences and channel behaviors using Quadient Inspire’s Omnichannel Orchestration application (OCO). Part of the Inspire Flex solution, OCO is a hosted cloud application that interfaces with Inspire Scaler, a key Flex component that serves as the central communications automation and integration hub. OCO enables users to quickly design, monitor, and optimize communication delivery workflows to maximize relevancy and engagement at every customer touchpoint.

A critical component of the Inspire Flex Customer Communications Management (CCM) solution, Inspire Scaler is the automation and integration hub that connects core business systems and processes with back-end Inspire workflows. A cloud-ready solution, Scaler flexibly scales production processes to meet peak loads demand for batch and on-demand communications — across any deployment environment. Scaler unites technical process design with low-code omnichannel orchestration tools to bring production and delivery workflows into seamless alignment.

Discover how Inspire Flex Release 17's AI-driven authoring capabilities increase the power and intelligence of Interactive to optimize the content value, accuracy, and performance of every customer interaction.

Quadient Inspire’s any-premise strategy has been furthered with Inspire R17 — the latest release of Inspire Flex. R17 expands Inspire’s portfolio of supported cloud environments and services that enhance the compliance and connectivity of your deployment.

Design and deliver effective, intelligent interactions that power better outcomes. Inspire Flex Release 17 delivers the actionable, AI-powered insights needed to empower employees, enrich content, and achieve new possibilities.

Quadient has been recognized as the Most Valuable Pioneer (MVP) by QKS Group in its first AI Maturity Matrix for Customer Communications Management, a new program spotlighting companies that are leading innovation and setting new standards in technology. The report highlights Quadient’s strong performance in artificial intelligence (AI) strategy, innovation and execution within the Customer Communications Management (CCM) space.

Quadient Inspire has evolved significantly, leveraging AI capabilities for faster content creation and refinement, high-level personalization, language translation and automation of sophisticated workflows. The latest Inspire release includes expanded cloud environment options, supporting Quadient's AnyPrem promise. Quadient continues to innovate, setting a high standard for customer communication management in an increasingly dynamic digital environment.

This year’s SPARK Matrix focused heavily on how CCM providers are leveraging artificial intelligence (AI) to make customer interactions more relevant, timely and seamless. Quadient was recognized for its newly extended AI capabilities that include sentiment analysis and scoring, multi-language translation and personally identifiable information (PII) detection. Quadient’s advanced AI features like script assistance significantly improve employee productivity, accuracy and performance by automating complex data transfer and processing tasks.

The latest release of Quadient Inspire (R17) includes more than 300 enhancements, offering advanced content management like importing the latest InDesign and Quark files, leveraging PDF Forms support and utilizing track changes to enhance collaboration and compliance. To strengthen regulatory compliance, Inspire includes a variety of features to simplify the design of accessible communications, with an automated PDF accessibility tool that remediates legacy documents on-demand or in high-volume batches by applying accessibility templates. Additionally, the latest Quadient Inspire release supports even more cloud environments for seamless deployment.

Quadient’s Inspire Flex R17 introduces extensive AI capabilities including assisted authoring with pre-defined prompts, bulk translation services, sentiment analysis, and “Bring Your Own AI” integration, while enhancing user productivity through PDF forms authoring, MS Word-like track changes, spell checking in 150 languages, and advanced Scaler workflow management. R17 also strengthens its cloud-native architecture with AnyPrem deployment support for Google Cloud (GKE) and Oracle Cloud (OKE), cloud-native queue integration for AWS SQS and Azure Service Bus, and advanced migration accelerators for competitor platforms including Exstream, Xpression, and Assentis. The platform now offers repository-wide content intelligence with PowerBI dashboards, content deduplication through similarity analysis, and enhanced design tool compatibility including InDesign and QuarkXPress 2025 with advanced features, positioning Quadient to enable “intelligent interactions that power better outcomes” for enterprise-scale customer communications management.

The spotlight is on Inspire Flex v17, Quadient’s latest release, which introduces advancements in artificial intelligence (AI)-assisted content creation, language translation, sentiment analysis, and data integration scripting. Stevens emphasizes a “bring-your-own-AI” model—allowing enterprises to retain control over their trusted AI tools—addressing real-world concerns around data privacy and compliance.