Marissa R. Feigen | Portfolio

The 2024 edition of the IDC Worldwide Customer Communications Management (CCM) Software Market Shares report has been released, highlighting vendors that have grown their market share because of their commitment to “Elevating Efficiency and Dynamic Experiences with AI.” Quadient is proud to announce that we captured the number one market share spot, outperforming the competition as the only vendor with double-digit market share. This demonstrates that we now own the largest percentage of global...

Businesses once viewed customer communications as operational output driven primarily by transactional processes and regulatory mandates. Reducing costs and compliance risks were the key objectives of businesses' customer communications strategy. Today, the Customer Communications Management (CCM) software market landscape is undergoing significant change. The number one goal of businesses' customer communication strategy is now improving customer satisfaction, overtaking cost reduction. Custome...

Company blog dedicated to sharing the latest in customer communications management, strategy, and trends across healthcare and CPG industries.

From filling out new patient forms for a healthcare provider to completing a form to apply for a new credit card or change your 401k beneficiaries, forms have long served as the main method of collecting customer data that is required to drive key business processes. Over the past several years, forms have been undergoing digital transformation to deliver greater convenience to customers and efficiency to back-office teams. Digitization is a critical stage in forms transformation, but customers a...

Every year, housing associations in the UK are required to send notifications of rent increases for the properties that they own and manage. Each tenant must receive their 'update letter' before the 1st of April to ensure that the new terms are legally binding. The challenge? Housing associations have multiple rental types, each with its own rules that define the allowed changes.

Quadient Connects, a virtual conference hosted by Quadient, brought customers, partners, and solution leaders together from all lines of business to unite under a common cause: to explore how to be "be more" by embracing the limitless possibilities of digital transformation. Andrew Stevens, Product Marketing Manager for Quadient's Intelligent Communications Automation (ICA) line of business, presented a captivating session as part of the Customer Communications track titled, "Less cost—more effi...

Quadient was delighted to have Kaspar Roos, Founder & CEO of Aspire CCS, present as a keynote speaker for the Customer Communications track of Quadient Connects. A virtual conference held on May 15th, the event gathered customers, business leaders, and solution experts from all five of Quadient's key business areas—united under a common purpose of exploring how to "be more" by embracing the possibilities of digital transformation.In the world of Customer Communications Management (CCM), being mo...

Xplor International, a worldwide association dedicated to the education, evolution, and success of the Customer Communications Management (CCM) industry, announced the recipients of their 2024 Technology and Application of the Year Awards ahead of the upcoming Xplor Summit.  These prestigious awards recognize companies that have made notable contributions to the CCM industry. In addition to the winner of the 2024 Technology of the Year Award, two Honorable Mentions were presented to organization...

In a world where customer expectations are higher than ever, businesses are rethinking how they communicate, engage, and deliver value. Enter Inspire Flex Release 17 (R17), the latest release of Quadient's any-premise CCM solution, featuring over 300 enhancements that harness the potential of AI-driven automation and actionable insights.Quadient's most groundbreaking release to date, R17 is more than just a product update—it's a strategic response to the pressing challenges and market dynamics t...

Nobody likes to talk about it, but the frantic work of budgeting season is upon us. Many organisations are focusing on potential inflation, interest rates, and labor concerns as they build their plans for 2023. This focus is likely baking in a negative bias for expansions in spending from business planners who stare at models, charts, and spreadsheets. But while concerns of economic uncertainty remain top of mind, the market for customers’ time, attention, and spending is becoming fiercely compe...

Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operations. This necessitates a reimagining of the traditional role as a commodity supplier that is removed from the lives of its customers. Utility providers must evolve into trusted energy advisors that customers can count on for personalized guidance and support as they navigate the changing energy landscape. But how well do utility providers understand evolving customer expectations...

What if your business’s Customer Communications Management (CCM) systems weren’t just outdated, but quietly slowing the speed of business progress and growth? While modern CCM systems are designed to support the orchestration of dynamic customer interactions across print, email, SMS, and web channels, older communication systems were primarily built to support high-volume output of transactional documents. These legacy systems fail to meet modern customer engagement and digital workforce demands...

With 2023 dubbed “the year of uncertainty,” it is exciting to see Customer Experience Management (CXM) software like Quadient’s latest release of Inspire (Release 16) deliver innovation and automation designed to help organizations be resilient as they navigate the current economic headwinds. The new capabilities of Inspire R16 help organizations unlock new customer experience possibilities by reducing many of the traditional limitations of Customer Communications Management (CCM) software su...