Marissa R. Feigen | Portfolio

Value-driven Product & Brand Narratives 

Product Videos

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Global GTM Launch | Product Video •

Welcome to Inspire Release 16 (R16) | Realize the Possible

Experience more with Inspire Release 16 (R16) by Quadient. This latest version of Inspire Flex—Quadient’s enterprise CCM solution—offers more cloud deployment options, increased automation, and enhanced control. Enjoy a seamless cloud experience with a Quadient-hosted Container Registry, easy Flex deployment in your Docker environment, and support for Amazon Elastic Container Service. Discover new ways to connect your data ecosystem with APIs, accelerators, and connectors, enabling secure third-
Intro to CCM | Product Video •

What is Customer Communications Management?

Customer communications management (CCM) is crucial for effective business interactions. It integrates data from CRM and marketing platforms to streamline design and delivery processes. Advanced omnichannel solutions allow for the quick production of personalized communications across various formats. Different teams manage content, ensuring accuracy through a multi-layer approval process. Solutions like Quadient help businesses create engaging communications, encouraging exploration of CCM's potential.

Market Leadership Positioning

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Four Aspire Leaderboard Market Segment Badges
Analyst Report | Positioning Narrative •

Aspire CCM-CXM Leaderboard 2025 Q2 Update

Aspire, a global analyst and market research firm specialising in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyses and ranks software vendors and service providers. Their vendor rankings are converted into a collection of digital grids that comprise the Aspire Leaderboard, the industry's only interactive vendor comparison tool that allows you to assess CCM vendors by the criteria most important to your business.Quadient is excited to anno...
Analyst Report | Positioning Narrative •

Aspire Interaction Experience Management Leaderboard Grid

A new segment has emerged in the Customer Experience Management (CXM) software market that is transforming how organisations collect customer data and use it to drive more accurate and personalized interactions. Introducing: Interaction Experience Management (IXM)—technology that bridges the gap between data collection and communications.  Coined “IXM” by Aspire CCS, a global market research firm specialising in the CCM and CXM industries, this fast-growing technology sector reflects the evoluti...
Aspire Leaderboard | Ghostwritten Blog •

Aspire CCM-CXM Leaderboard Q3 2024 Updates

The 2023 Q4 Aspire CCM-CXM Leaderboard updates recently went live, and I am proud to report that Quadient continues to maintain its Leader position on all three software market segment grids, which include: AnyPrem CCM Software, Vendor-hosted SaaS CCM, and Communications Experience Platform (CXP).Presented by Aspire Customer Communication Services (CCS), a global analyst and market research firm specializing in the CCM and CXM markets, the Leaderboard is a digital vendor ranking tool that evalua...
Aspire Leaderboard | Blog •

Quadient Leads in Omnichannel Orchestration & Journey Mgmt.

If you follow the CCM market, then you probably know that the Aspire Leaderboard ranks as the most important annual vendor comparison research in the industry. There were a few key changes introduced this year, including the separation of a single CCM grid into three grids, along with updated filters. Quadient is proud of our placement on all three grids that feature on the Leaderboard, as well as how well we position with key filters applied. In this blog, we'd like to share how you can leverag...
SPARK Matrix for Customer Communication Management, 2025 showing Quadient in the top right corner
Analyst Report | Positioning Narrative •

SPARK Matrix™: Customer Communication Management 2025

If you’re looking for an AI-powered CCM software provider that outperforms in both Technology Excellence and Customer Impact, look no further than Quadient, positioned as a Leader on QKS Groups’ SPARK Matrix™ for Customer Communication Management, 2025. A strategic vendor performance assessment and ranking tool, the SPARK Matrix is uniquely designed to empower decision-makers with the insights needed to identify the best-fit CCM vendor for their business needs. Quadient's fifth consecutive year...
Analyst Report | Positioning Narrative •

SPARK Matrix™: Customer Communication Management 2024

We are proud to announce Quadient's position as Technology Leader on the SPARK Matrix™: Customer Communication Management, Q1 2024 report—our fourth consecutive year positioning as a Leader on a SPARK Matrix™ assessing the CCM market. Produced by global advisory and consulting firm, Quadrant Knowledge Solutions (QKS), the SPARK Matrix™ positions key CCM vendors based on their performance ratings in the categories of Technology Excellence and Customer Impact, in addition to providing in-depth ana...
Analyst Report | Positioning Narrative •

Quadient Positions as a Leader on the SPARK Matrix for CCM for Fourth Year in a Row | Blog

Quadient's position as a Technology Leader on the SPARK Matrix™ is a testament to the strength of our product strategy, commitment to customer value, and unique competitive advantage. We received top ratings across a variety of critical performance metrics, including product vision and roadmap, integration and interoperability, ease of deployment and use, value proposition, and customer service excellence. Receiving strong ratings across this broad array of evaluation criteria illustrates our ability to merge powerful technical capabilities with a superior user experience for businesses of all sizes and industries.
Analyst Report | Positioning Narrative •

Customer Experience—the Most Common Phrase in IDC MarketScape Cloud CCM Report

Following Tami May’s initial blog about the IDC MarketScape for Cloud CCM, I took a close look at the report to form a CX perspective. What immediately caught my attention is the fact that the report uses the phrase, “customer experience” 48 times, with 22 occurrences in the Vendor Summary Profiles.Across the 13 vendors, Quadient’s summary contains over 20% of the total mentions— with 5 mentions in total. We are excited, as CX is a company-wide priority at Quadient. Quadient commits to helping o...

SPARK Matrix for Customer Communication Management, 2025 | Social Promo

IDC MarketScape for Customer Communication Management, 2024 | Social Promo

Quadient Inspire CXM | Key Product Literature

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Inspire Adapt | Solution Brochure •

Quadient Inspire Adapt | Automated PDF Accessibility

Inspire Adapt is an automated PDF accessibility solution that works as an extension of Quadient’s world-leading Inspire Customer Communications Management (CCM) platform. Designed to assess and convert PDFs that were not originally created in the PDF/UA format. Import documents in PDF, AFPDS, AFP, AFP Linedata, and Xerox LCDS/Metacode format for automatic conversion into PDF/UA output in accordance with your custom tagging rules. Whether you’re looking to remediate millions of transactional documents or individual documents on-demand, Inspire Adapt delivers the scalable performance needed to meet your needs.
Quadient Inspire Managed Services | Brochure •

Inspire Flex as a Managed Service | Full Cloud Management

A managed service deployment option for Quadient's Inspire Flex enterprise Customer Communication Management (CCM) solution, Quadient Managed Services for Inspire eliminates the time, risk, and expense of self-management by transferring all aspects of CCM infrastructure and application management to Quadient Inspire experts. Designed for those who wish to experience the benefits of the cloud, but are not ready to make the move to SaaS, Quadient Managed Services for Inspire provides a secure, ded...
Flex as a Managed Service | Infographic •

Inspire Flex as a Managed Service: Infographic | Quadient

Inspire Flex-as-a-Managed-Service allows you to realise the full power of Quadient's AnyPrem Customer Communications Management (CCM) solution in an industry cloud platform (ICP) rightsized for your business—without any strain on IT. The all-inclusive service frees your teams from the hassles of in-house application, infrastructure, and security management by transferring all aspects of each to Quadient Inspire solution experts. From migration to post-deployment solution monitoring and upgrades,...
Quadient Inspire AnyPrem CCM | Brochure •

Quadient Inspire Any-Premise Deployment | Infrastructure Freedom

Unlike other vendors that lock you into a one-size fits-all architecture or force you to move to the cloud on their terms, we recognize that every business has unique deployment preferences and infrastructure strategies. That’s why we allow you to run the software in the environment of your choice, with the ability to move to a different Inspire deployment model at any point in the future as your needs change. It is this flexibility that defines our any-premise strategy and makes us a consistent Leader on the Aspire AnyPrem CCM Leaderboard Grid, a dynamic assessment of vendors in the global any-premise CCM software market. From on-premise to private cloud, public cloud, hybrid cloud, SaaS, and a hosted managed service option, Inspire offers ultimate infrastructure freedom for long-term CCM success.
Inspire AnyPrem Deployment | Sell Sheet •

Realize the Power of Any-premise CCM | Inspire Deployment Options

Named a Leader in Any-prem Customer Communications Management (CCM) Software by Aspire, a global analyst firm exclusively focused on CCM and CXM markets, the Quadient Inspire Suite offers the widest array of deployment options in the industry. With unmatched flexibility, businesses that choose Quadient Inspire can build a CCM infrastructure that seamlessly adapts to their changing needs—both today and in the future.
Inspire Omnichannel Orch. | Data Sheet •

Quadient Inspire OCO | Omnichannel Orchestration Solution

Orchestrate insights-driven, omnichannel customer journeys that keep pace with your customers’ evolving communication preferences and channel behaviors using Quadient Inspire’s Omnichannel Orchestration application (OCO). Part of the Inspire Flex solution, OCO is a hosted cloud application that interfaces with Inspire Scaler, a key Flex component that serves as the central communications automation and integration hub. OCO enables users to quickly design, monitor, and optimize communication delivery workflows to maximize relevancy and engagement at every customer touchpoint.
Data sheet for Inspire Scaler, the data integration and workflow automation hope of Quadient Inspire Flex CCM
Quadient Inspire Scaler | Data Sheet •

Quadient Inspire Scaler | Data Integration & Automation Hub

A critical component of the Inspire Flex Customer Communications Management (CCM) solution, Inspire Scaler is the automation and integration hub that connects core business systems and processes with back-end Inspire workflows. A cloud-ready solution, Scaler flexibly scales production processes to meet peak loads demand for batch and on-demand communications — across any deployment environment. Scaler unites technical process design with low-code omnichannel orchestration tools to bring production and delivery workflows into seamless alignment.
Inspire Adapt | Resource Page •

Quadient Inspire Adapt | Automated PDF Accessibility Solution

Inspire Adapt is an automated PDF accessibility solution that reduces the time and expense involved in manual document remediation. The solution converts inaccessible PDFs into PDF/UA format on-demand or at the batch level via an automated workflow built to support high-volume document remediation. PDFs are automatically mapped and tagged, with tagging structures and rules streamlined into templates that allow remediation to programmatically be applied to large volumes. By embracing automation, your business can avoid legal risks and enable all customers to engage with your PDF content.
Quadient Inspire Compare | Brochure •

Quadient Inspire Compare | Automated Testing & QC

Migrating from legacy Customer Communication Management (CCM) systems to modern CCM technology is critical to digital transformation and improved CX outcomes, but many businesses delay the move due to potential risks and fear of disruption. Conversely, those who’ve already made the shift often postpone software upgrades that unlock high-value features due to the amount of manual testing involved. The Inspire Compare Bundle features two testing solutions that reduce the barriers of time, risk, and complexity so you’re always leveraging the latest CCM capabilities. Inspire Output Compare and Content Compare integrate with Inspire Flex to automate testing of page content and production output for comprehensive quality control when updating content or upgrading to the latest software version.
InspireXpress™ Brochure •

Quadient InspireXpress™ | AI-driven CCM Migration Solution

Quadient helps companies create a nimble, effective, and unified omnichannel-native customer communications infrastructure to improve the customer experience. Our powerful migration tools and proven methodologies apply artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to the time-consuming problem of retiring legacy CCM systems, saving thousands of person-hours.
Quadient Inspire Journey | Data Sheet •

Quadient Inspire Journey | Customer Journey Mapping Solution

Inspire Journey is an intuitive cloud-based mapping solution that lets you dynamically map, measure, and optimize customer journeys to enhance customer experience. With superior data integration and AI-powered sentiment analysis, pains and gains at every interaction can be seen, letting your experts proactively enhance the customer experience. The only customer journey mapping (CJM) solution that integrates communications, Inspire Journey drives actions that deliver transformative outcomes.
Quadient Inspire Journey | Brochure •

Quadient Inspire Journey | Customer Journey Mapping Solution

Identify pain points, gaps, and inefficiencies in customer journeys and quickly uncover opportunities for improvement with Inspire Journey. A cloud-based journey mapping solution, Inspire Journey provides a clear, visual representation of customer interactions with your business across all omnichannel touchpoints. By understanding the journey from the customer's perspective, companies can enhance customer satisfaction, boost loyalty, and increase revenue. Inspire Journey combines dynamic mapping with flexible data and Customer Communications Management (CCM) platform integration to generate actionable insights that transform the customer experience (CX).
Quadient Inspire Digital Advantage | Brochure •

Inspire Digital Advantage Suite (DAS) | Digital Experience Design Toolkit

Customer communications are no longer limited by the boundaries of the document. While printed statements and letters still have their place, customer communications have evolved to include real-time, dynamic interactions that engage consumers in the context of the customer journey. Designing and delivering personalized digital experiences typically requires dedicated tools, teams, and expertise though, causing businesses to delay digital CX projects or fail to realize the anticipated ROI. Inspi...
Quadient Inspire Messenger | Brochure •

Quadient Inspire Messenger | Digital Delivery, Tracking & Management

Digital consumers have changed the rules of the game. They expect interactive communications—whether it’s an SMS bill reminder, a banking app notification, or an onboarding form sent via email. To meet these expectations, enterprises are integrating channels like email and SMS with their traditional mail and PDF communications, ensuring a seamless and compliant omnichannel experience.Quadient Inspire Messenger is a cloud-based service that lets you engage customers through email, WhatsApp, and S...
Travel & Hospitality | Industry Brochure •

Travel & Hospitality | Quadient

From personalized booking confirmation emails with localized branding to dynamically designed electronic invoices, timely SMS membership point notifications, and hosted event contracts with integrated e-signature, there are countless customer interaction points in the hospitality industry, with an ever-increasing emphasis on digital. Using a collection of siloed, channel-specific tools can result in duplicate work, lost time, and an inconsistent guest experience that leaves customers vulnerable...
Quadient Inspire Flex | Success Guide •

Inspire Flex Customer Success Guide

Inspire Flex is our Customer Communication Management (CCM) solution that helps companies manage the entire process of creating and handling personalized communications across multiple channels. Inspire Flex enables rapid response to market changes and speeds digital transformation by empowering non-technical business users to safely design, manage, and deliver personalized, compliant content across all channels.

Product Webpages

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Quadient Inspire Flex | Product Page •

Enterprise CCM: Inspire Flex

Inspire Flex has transformed the customer experience of thousands of companies worldwide. The solution is flexible enough to handle complex, high-volume production jobs in regulatory industries. It delivers personalized, dynamic digital interactions across channels. It enables an integrated communications approach that meets customer expectations for journey-focused experiences. Unifying siloed channels, teams, and systems, Inspire Flex improves customer satisfaction and loyalty by providing a s...
Quadient Inspire Evolve | Product Page •

Cloud SaaS CCM: Inspire Evolve

Quadient Inspire Evolve is a SaaS Customer Communications Management (CCM) solution that allows you to transfer communications ownership from IT to your line of business leaders and customer-facing teams. Hosted in the Quadient Cloud, Inspire Evolve can be deployed in hours and adopted with minimal training to rapidly bring the benefits of cloud transformation and remote collaboration to your business.Free up critical IT resources and eliminate the costs involved in maintaining and upgrading on-...
Quadient Inspire iForms | Product Page •

Intelligent Forms: Inspire iForms

Leverage the power of Inspire iForms’ low-code platform to enable non-technical teams to rapidly build on-demand digital experiences while streamlining the collection and structuring of back-end data. By incorporating artificial intelligence, machine learning, and natural language processing, Inspire iForms enhances data accuracy, automates decision-making, and improves how customer input is understood and processed.This demo, presented at a recent Inspire Days conference, showcases how intellig...
Quadient Digital Advantage | Product Page •

Digital Experience Design Suite

Inspire Digital Advantage allows you to quickly create individualized mobile and web experiences from one intuitive interface. These digital experiences meet business demands for regulatory compliance and data security, as well as consumer demand for interactive, bi-directional experiences.Quickly test your mobile and web content using Quadient's omnichannel design preview, which allows you to preview the display across all channels and devices from a single window. Then, deploy the HTML5 dynami...
Cierant XMPie® Applied | Product Page •

XMPie® Systems Integration

Business that sell their goods or services through a network of channel partners, dealers or resellers often require highly localized marketing materials, but adapting creative to hundreds of local markets can be costly and time-consuming. That’s where XMPie’s world-class dynamic composition engine becomes invaluable. Named a leader in the Magic Quadrant for Customer Communication Management Software, XMPie offers the most advanced approach to variable content production, but requires specialize...
Cierant, CommONE Connect, healthcare cross-media automation
CommONE: Connect | Landing Page •

CommONE: Connect | Preference-driven Delivery

The ability to drive members to receipt of e-deliverables can be a game-changing strategy for cost control of mandated mailings and enhancement of marketing communications. CommONE: Connect is a preference-based content distribution system that leverages electronic delivery opt-in programs, real-time preference management, and innovative cross-media technologies in order to bring insurers to the forefront of digital engagement.
Cierant SHOPT™ | Product Page •

Shopper Marketing Optimization

While trade promotion, retail execution and other fundamental CPG functions leverage technology to automate processes and unify insights, shopper marketing fails to modernize. In fact, our 2018 Shopper Marketing Optimization Report found that 78% rank their shopper marketing process efficiency as average or worse. With lack of modernization hindering performance, Shopper Marketing Optimization (SMO) has become critical to CPG revenue growth.
Inspire Flex 2025 Webpage Redesign: Custom Header Bar + Benefits Icons (new website has since been launched)
Inspire Flex Webpage Redesign: Custom Module to Display Key Capabilities (1)
Inspire Flex Webpage Redesign: Custom Module to Display Key Capabilities (2)
Inspire Flex Webpage Redesign: Custom, Interactive Module to Display Service Add-ons
Inspire Flex Webpage Redesign: Custom Slider to Display Analyst Recognitions (1)
Inspire Flex Webpage Redesign: Custom Slider to Display Analyst Recognitions (2)
Inspire Flex Webpage Redesign: Custom Slider to Display Testimonial Quotes (1)
Inspire Flex Webpage Redesign: Custom Slider to Display Testimonial Quotes (2)

Health Insurance | Key Product Literature

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CommONE, Healthcare Customer Communications Management
Product Sell Sheet | Insurance Industry •

CommONE™: CCM Suite Overview

Cierant Corporation, a leader in the development of customer communication management and delivery solutions, offers health insurers a modular approach to pre- and post-enrollment customer communications management. Our modular approach is enabled by the CommONE™ Customer Communications Management (CCM) Suite, a comprehensive software and services platform comprised of seven solution modules. Each module within the suite is designed to enhance a unique phase of the customer communications lifecycle and carries the capability to be deployed independently or as part of an integrated system.

CPG/Shopper Marketing | Key Product Literature

ActionPack, in pack engagement, personalized packaging insert marketing
Product Sell Sheet | eCommerce •

ActionPack™ | The In-Pack Personalization Possibilities

Online retailers do everything in their power to get their visitors to click the buy button, but after the click, the attention to customer experience falls flat. Customers receive their purchase in a brown shipping box with a static black-and-white packing slip. Recognizing that unboxing is a critical touch point within the online purchase journey, Cierant developed ActionPack—actionable packing inserts that individually engage customers in-the-pack.
ActionPack, personalized packing inserts, own the unboxing moment
Product Sell Sheet | eCommerce •

ActionPack™ | Key Features

Say goodbye to static black & white packing slips and hello to dynamic inserts that inspire action at the moment of unboxing. The first SaaS to combine on-premise digital printing with dynamic composition software, Cierant’s ActionPack program makes delivering a personalized unboxing experience to every eCommerce customer simple and cost-effective. Maximize the most direct touch point you have with your customers with 1:1 brochures that accelerate brand loyalty and average order value.
Personalized Unboxing
Product Sell Sheet | D2C Brands •

ActionPack™ | Key Benefits

CPGs are launching direct-to-consumer (DTC) brands at a rampant pace as Covid-19 accelerates the demand for home delivery options. While brands see success in the launch of DTC models, at the same time, they realize the challenges of retaining loyalty in a purchase environment with few consumer touchpoints. Enter: ActionPack™ – a powerful retention marketing strategy that acts on the excitement of unboxing to transform the eCommerce narrative from product to 360° brand experience.
SHOPT shopper marketing optimization system
Product Brochure | CPG Industry •

SHOPT™ | Shopper Marketing Optimization System

With countless programs, retailers, brands and budgets, shopper marketing can be extremely difficult to plan and manage. Despite the complexity, the practice is still being driven by a variety of offline tools. The result? Hours spent on non-productive administrative tasks with little time left to analyze and innovate. With lack of technology enablement impacting performance, Shopper Marketing Optimization (SMO) has become critical to CPG revenue growth.
shopper marketing optimization
Product Sell Sheet | CPG Industry •

SHOPT™ | Shopper Marketing Optimization Platform

While trade promotion, retail execution and other essential CPG activities leverage new technologies to automate processes and unify insights, shopper marketing fails to modernize. With lack of modernization impacting performance, shopper marketing optimization is critical to driving revenue growth and retail partnership. As the industry’s exclusive Shopper Marketing Optimization software provider, Cierant offers a suite of cloud-based software solutions specifically designed to address the unique challenges of shopper marketing management. From budgeting to creative localization and performance analysis—our solutions touch all aspects of the planning to execution lifecycle.
Instigo, shopper marketing program management system
Product Brochure | CPG Industry •

Instigo™ | Shopper Marketing Program Management System

Instigo is a turnkey shopper marketing program management system, named Editor’s Choice by Shopper Marketing magazine and implemented by some of the most recognizable names in the world of consumer packaged goods. The system removes the bottlenecks of traditional program management by streamlining the path to program execution into an automated, online system that arms CPG marketers with a suite of tools that make shopper programs faster to design, simpler to produce and easier to measure.
zBudget, plan types, user packages
Product Sell Sheet | CPG Industry •

zBudget™ | Features Comparison

A cloud-based application built exclusively for shopper marketing, zBudget™ comes standardized with the fundamental tools shopper marketers need to zero-base their budget, while at the same time offering enterprise-specific customization to meet more complex workflow, capacity and analytics demands. Leverage a consultancy to define your ZBB strategy, but come to Cierant to put your method into real-word practice!

Managed Markets | Key Product Literature

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Publishing | Key Product Literature

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XMPie® Systems Integration | Sales Enablement

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Cierant | Corporate Marketing & Brand Narrative

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Marketing process innovation, Cierant careers
Cierant | Talent Marketing •

Recruiting Sell Sheet | All Locations

Great people deserve a great place to work. At Cierant, we’re passionate about working hard, but having fun along the way! We have a down-to-earth, noncorporate vibe and are comprised of a team of bright, vibrant, optimistic people who draw upon each other’s energy and talent to help our clients harness the potential of emerging technologies. That takes heart… and creates opportunities for tremendous growth!
Cierant, who we are, company overview
Company Brochure •

Cierant | Corporate Brochure

New technology advancements have changed how and what we use our devices for. Multi-screen content consumption has transformed how we process information and make decisions from it. Unprecedented data growth has opened new doors to the knowledge we can acquire and what can be accomplished with it. Enter Cierant: a marketing software and services company founded on the notion of “where there’s change, there’s opportunity.” While many agencies fail to adapt to the evolving demands of an increasingly multi-platform world that’s bursting with data, we apply uncommon thinking to propel companies into the future. Our bold creative concepts are crafted in parallel with dynamic custom applications to produce solutions that transform business barriers into innovation gateways. It is this synthesis of top left and right brain thinking that enables us to deliver programs and campaigns that drive customer competitiveness and marketplace success.